Work With Us

Front of House Supervisors

The Chelsea theatre is looking for Front of House Supervisors to support its operation, from Reception to bar to ushering duties. This is a diverse role where everyday will bring different challenges.

Responsibilities will include

Reception and Room Hire

  • Locking and unlocking the building and managing the alarm
  • Welcoming visitors to the building and answering enquiries.
  • Answering telephone enquiries and taking messages.
  • Monitoring processing the admin@chelseatheatre email account.
  • Taking booking enquiries to the point they are ready to be referred to senior management or processing.
  • Other administrative duties as required.
  • Checking all equipment (tables, chairs etc.) are clean and in safe working order.
  • Preparing rooms for hire by checking cleanliness and setting up with required equipment.
  • Replacing all equipment after the hire, checking room has been left in good order by hires.
  • Working with the Tech Team to provide more complex tech equipment
  • Maintaining public and private spaces in good order and ensuring cleanliness between visits, including regular WC checks.
  • Ensuring all health and safety, fire and safeguarding protocols are enforced.
  • Acting as fire officer in various parts of the building as required.
  • Acting as fire officer in various parts of the building as required.
  • Checking tickets for events and selling @on the door@ tickets.
  • Other duties as directed.

 

Ushering

  • Politely directing and escorting patrons to their seats.
  • Providing patrons with programs and other relevant materials.
  • Checking assigned section of venue for cleanliness.
  • Visually sweep the venue to check for potential safety issues and lost and found items.
  • Be aware of and enforce appropriate house rules.
  • Remain at assigned post throughout the event unless taking an assigned break
  • Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
  • Attend pre-event Usher meeting and other training required by management.
  • Demonstrate an in-depth knowledge of all venues within The Chelsea Theatre and a good understanding of evacuation procedures form all points within each venue.
  • Other duties as directed.

 

Bar

Once staff have received Alcohol Training, they will also cover bar shifts.

  • Preparing the bar service.
  • Serving customers including taking orders, taking orders for interval drinks.
  • Using the till and other systems to ensure the correct recording of sales and stock.
  • Providing information to customers on the menu and other aspects of the theatre.
  • Providing a consistent level of service to a wide range of customers.
  • Working with all other theatre staff to ensure customers receive quality service throughout their visit
  • Working special event evenings
  • Adhering to the Company’s Health and Safety policy
  • Maintaining clean working areas
  • Restocking, clearing, and cleaning all areas of the bar
  • Cashing up and safely storing takings.
  • Maintaining stock levels and stock takes.
  • Safe checks
  • Being a key holder.

This position is based at the Chelsea Theatre, 7 Worlds End Place, London SW10 0DR

 

The Person specification

 

It is essential that any applicant has the following skills and experience:

  • Previous customer service experience
  • Previous experience of cash handling
  • Proven ability to provide a high level of customer service and efficiency during periods of intensity
  • Proven ability to work and manage within a small team
  • Proven ability to work with a wide variety of customers
  • Experience of and confidence in working with food (serving or preparation)
  • Good spoken English
  • A friendly, hardworking, and flexible approach to customer service and all aspects of bar work
  • Availability to work evenings and weekends
  • High standards of hygiene and the ability to maintain a clean and organised working area

 

It is desirable but not essential that any applicant has the following:

  • An interest in working in an arts environment
  • Previous bar or restaurant experience
  • Food Hygiene Certificate
  • Personal licence

Summary of conditions of employment

The successful applicant will:

  • Report to the senior management team.
  • Is paid an hourly rate (The London Living Wage).
  • Holiday is accrued at a percentage rate 12.07% per hour.
  • The post is a zero hour contract
  • Uniform: Smart/casual black clothes and dark shoes (non-slip, no open toed shoes none ) to be provided by the employee.
  • Other benefits – theatre ticket subsidy scheme, staff discount in the Cafe and the Bar.

To apply:

Please send a short covering letter, two references, your CV and a completed Equal Opportunities Form to: admin@chelseatheatre.org.uk

Subject: FOH application